In order for us to locate the package with your returned parts there needs to be a Repair ticket. Without the repair ticket, we cannot proceed with the repair.
How to create repair ticket?
Firstly, please copy the address as below into your web browser.
Or you can find it as following steps: Support - Create Repair Ticket
And enter your username and password to login. If you don’t have a Bitmain account, please click “Sign Up” to create one.
Secondly, after login, you will enter the page to create a repair ticket.
Mark for Details
Make sure you are on the English operation page;
Courier: Please choose a Courier. If you do not choose a Courier you will get an error message requiring the “billname”.
Tracking No.: Please exactly match the tracking no. on the shipping label. Tracking numbers can only be used once.
Repair Site: Please select a repair center. HongKong is available for clients from all over the world; US-California is only available for US clients.
Edit: You can add more types by click it.
Important: Remember to save each line after edit.
Thirdly, after submitting, you will see a page as below, which means that you have created a ticket successfully. The status of the ticket should be “Uncollected”.
How to revise a repair ticket?
- Click the button “View”, you can view the information of your ticket. Before we confirm the ticket, the user is allowed to revise the ticket as below.
Mark for details
Make sure the information in your Repair Ticket matches the actual information that you shipped back, or it will delay the repair.
You can only revise your repair ticket before the status change to “Collected”.
Before you create the repair ticket,
- Please read the Guidance for repair as below carefully.
- Please pack the defective parts well and ship them back as below. How to pack the hash board: