How to create/revise a repair ticket Official

AntMiner • Comprehensive Discussion • kun.yu • Posted 2016-09-07 09:10:14 • Reply by wcastro at 2017-04-12 14:50:31 • Read 4358 times

In order for us to locate the package with your returned parts there needs to be a Repair ticket. Without the repair ticket, we cannot proceed with the repair.

 

How to create repair ticket?

 

Firstly, please copy the address as below into your web browser.

https://shop.bitmain.com/user/repairHeaderAdd.htm

Or you can find it as following steps: Support - Create Repair Ticket

And enter your username and password to login. If you don’t have a Bitmain account, please click “Sign Up” to create one.

 

 

Secondly, after login, you will enter the page to create a repair ticket.

Mark for Details

  • Make sure you are on the English operation page;
  • Courier: Please choose a Courier. If you do not choose a Courier you will get an error message requiring the “billname”.
  • Tracking No.: Please exactly match the tracking no. on the shipping label. Tracking numbers can only be used once.
  • Repair Site: Please select a repair center. HongKong is available for clients from all over the world; US-California is only available for US clients.
  • Edit: You can add more types by click it.
  • Important: Remember to save each line after edit.
  •  

    Thirdly, after submitting, you will see a page as below, which means that you have created a ticket successfully. The status of the ticket should be “Uncollected”.

     

     

    How to revise a repair ticket?

    1. Click the button “View”, you can view the information of your ticket. Before we confirm the ticket, the user is allowed to revise the ticket as below.

     

    Mark for details

     

  • Make sure the information in your Repair Ticket matches the actual information that you shipped back, or it will delay the repair.
  • You can only revise your repair ticket before the status change to “Collected”.
  •  

    Before you create the repair ticket,

    1. Please read the Guidance for repair as below carefully.

    https://shop.bitmain.com/workOrderGuide.htm 

    1. Please pack the defective parts well and ship them back as below. How to pack the hash board:

    https://enforum.bitmain.com/bbs/topics/3686 

     


    Received a total of 4 Replies
    admin_58400 • #1 • 2016-09-07 19:32:07

    What's the Postal Code for that in-warranty address?

    MiguelRomero • #2 • 2016-12-14 17:37:15

    What's the Postal Code for that in-warranty address?

    Postal Code 999077

    klengelma • #3 • 2017-03-02 16:49:00

    Could you be more clear as to what informatin to put in "Consignee"?

    thanks!

    wcastro • #4 • 2017-04-12 14:50:31

    Regards! The system does not allow me to perform the repair ticket, it indicates that I already exise, but this is an error because there is no registered ticket, what can I do?


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