How to back up your google code? Official

HashNest • Comprehensive Discussion • Trissea • Posted 2016-09-30 02:51:23 • Reply by rodrigogmg at 2017-09-20 12:12:58 • Read 3704 times

Recently we received many requests to cancel the google authentication verification due to stolen phone or reset phone.

Here we want to share with you the measure of backing up your google authenticator data.

When you set up google authentication verification, below step will be required. What you need to back up is the secret key and the QR code for future recovery.

Received a total of 35 Replies
tewarityimphoung • #31 • 2017-08-17 04:20:05

Dear Trissea 

Please disable the 2FA of my HashNest.

KurtBeil • #32 • 2017-08-20 05:54:07

I do not know what has happenned at Bitmain/Hashnest, but I understand the need to force a password change .. however, I DID NOT have 2-Factor Authentication active on my account before this event, so I CAN NOT UNBUNDLE it .. please disable 2FA and allow me to access my account.

I went through this process before, and I sent proof of my identity .. driver's licence etc. .so, you will know the steps I was forced to take to disable 2FA.

[email protected]

alexander.balmush • #33 • 2017-08-20 10:25:09

Hello Support! 

I created ticket Disable Two Factor Authentication
Ticket  #8588 
But not yet answered
Photos I attached to [email protected]
i.a.kurguzov • #34 • 2017-09-07 19:25:40


Привет Дорогая Трисса

Я создал билет Отключить двухфакторную аутентификацию
Билет № 9941
Пожалуйста, отключите 2FA моего HashNest.
rodrigogmg • #35 • 2017-09-20 12:12:58

Please respond ticket id #165804

Bitmain should have a better process for Google Authenticator disabling, people have their economies invested into the website and not everyone knows how to backup their google code (like I'm)

So please disable it from my account!!!

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