How to back up your google code? Official

HashNest • Comprehensive Discussion • Trissea • Posted 2016-09-30 02:51:23 • Reply by Trissea at 2017-03-06 08:05:22 • Read 1120 times

Recently we received many requests to cancel the google authentication verification due to stolen phone or reset phone.

Here we want to share with you the measure of backing up your google authenticator data.

When you set up google authentication verification, below step will be required. What you need to back up is the secret key and the QR code for future recovery.


Received a total of 16 Replies
5_____5centrumcz • #1 • 2016-10-23 08:17:48

Hi All,

Can I get somewhere contact to support? I need to reset the Google code. Unfortunately, I did not do a backup. Thank you for the advice.

Jaroslav

fernandesh • #2 • 2016-10-24 02:33:49

That is my problem too: i lost my cell phone.

pap9 • #3 • 2016-12-06 01:43:02

how can i disable my 2fa google authenticator?   the app was lost due to phone reset.  i already tied the bitmain account with my phone number.

aleex5 • #4 • 2016-12-12 04:27:48

Always comes out, verification fails

I made the attempt by sms and the message never arrives

It would be nice if they put 2fa by email

Trissea Official • #5 • 2016-12-19 08:13:32

I'm also confused why your goole authentication frequently failed,since mine is always working fine.

Someone here might know any reason for this? Since I'm confused why there's an error code provided if you operate it correctly. Of course you need to make sure your account is under safe and the google authenticator was applied definitely by yourself.

Trissea Official • #6 • 2016-12-19 08:14:31

Anyway I can understand those who lost their phones...

phrenzy • #7 • 2017-01-02 04:24:23
I have the problem of not receiving the SMS so I can change back to Google authenticator or no 2fa. I have never had a problem with it in the past, ever always received and I'm receiving texts from other people. I can not withdraw my Bitcoin and I can't change to Google authenticator or email authentication because I'm no longer using texts. It's the SMS system down? I have the Google authenticator set up I just need to change to it it's even on my new phone. It's very frustrating. Can someone confirm that the system is simply down and will be back up soon?
Budysetyawan • #8 • 2017-01-02 10:27:41

I have long tried to replace google authentication, because it's the same old mobile phone is not there. I can make a trade but could not withdrawal. how to replace my google authentication. thx

Trissea Official • #9 • 2017-01-09 10:08:57

please follow below:

http://faq.hashnest.com/?qustion_id=118

khabibmunazar • #10 • 2017-01-16 04:03:38

dear @Trissea‍ what happen with sms verification? i cant receive sms

and my ticket has been no reply from support

 

Trissea Official • #11 • 2017-01-17 06:53:53

The sms service was done due to lack of banlance, we have recharge it, and it has been recovered. 

Please try and revert to support if you still have problem on receiving sms.

sorry for the inconvience.

sunshi.ads • #12 • 2017-01-18 10:53:08

Dear Trissea, How can i rest my google authentication, because my phone got rest, so i dont have good code

ple help me

thanks

Trissea Official • #13 • 2017-01-19 06:47:33

Dear Trissea, How can i rest my google authentication, because my phone got rest, so i dont have good code

ple help me

thanks

Please provide below information to support:
1. The photo of yourself holding your government ID or passport
2. The photo of yourself holding the paper writing with 'your account need to be disabled 2FA on HashNest'

You can reset your 2FA after then.

NiculaeCatalinGeorge • #14 • 2017-02-05 15:04:47

ok thank you .

staymaxi • #15 • 2017-03-05 16:12:58

Why do not you come sms codes

Trissea Official • #16 • 2017-03-06 08:05:22

Dear all,

Sorry for the inconvience.

The sms issue was fixed this morning and everything should be in order now.

Please advise us if you still have same issue.

Thanks for your support.


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