How to apply specific replacement within warranty Official

AntMiner • Comprehensive Discussion • kun.yu • Posted 2016-11-03 07:36:23 • Read 2369 times

For the defective component within warranty as below, the customer doesn’t need to ship them back to repair.

Please follow the steps as below to provide us with required information. Once confirmed, we will send replacement to the customer.

Item

Required information

Warranty(From the shipping date to the repair ticket date)

Fan for S7/R4/S9

1.Original order ID
2.Repair ticket ID
3.Screenshot of Miner status

90 Day

AntRouter-R1

1.Original order ID
2.Repair ticket ID
3.Screenshot of Network->Wifi.  and Miner->R1 Miner.

1 Year

APW3/APW3+/APW5 PSU

1.Original order ID

2.Repair ticket ID

3.Picture of SN sticker

4.Video showing the output voltage of the PSU is low than 11V  after powering on.(You need to buy a multimeter to test)

1 Year

1000W Enermax PSU(S7-LN)

1.Original order ID
2.Repair ticket ID

3.Video showing the output voltage of the PSU is low than 11V  after powering on.(You need to buy a multimeter to test)

1 Year

Step 1: Please troubleshoot under the guidance of our customer service.

Step 2: Please provide the required information for further confirmation.

Step 3: Please follow the instructions as below to create application ticket.

How to create an application ticket?

1.     Please copy the address as below to your browser.

https://shop.bitmain.com/user/repairHeaderAdd.htm

Log into your Bitmain account with your ID and password. If you don’t have a Bitmain account please click “Sign Up” to create one.

2.     After you log in, you will enter the page to create a ticket.

 

l  Make your you are in English operation page;

l  Always click the button “Apply for Parts” to create an application ticket, which differs from repair ticket.

l  Select the name of your defective component. Fill in the original order ID and actual quantity.

l  Don’t forget to save each line after edit!!!

l  Fill in your exact and valid address!

l  Read BITMAIN After-Sales Service Terms carefully, click “Accept” and Submit to create a ticket.

3.     After submitting, you will see a page as below, which means that you have created a ticket successfully. The status of the ticket should be “Pending”. Please copy the ticket ID and send it to us for further confirmation.

4.     Click the button “View”, you can review the information of your ticket. Before we confirm the ticket, the user is allowed to revise the ticket as below.

 

 


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