Bitmain account settings Official

Bitmain • Discussion • Trissea • Posted 2017-08-21 04:41:27 • Reply by tag888 at 2017-09-29 05:44:31 • Read 32849 times

Dear users,

To help some users to understand well about the procedure of changing password and resetting google authenticator on bitmain account, here we post the detailed steps for all the cases and hope it can help you out fast.

 


Received a total of 206 Replies
craig_28565 • #31 • 2017-08-21 13:01:15

I never had Google Auth and now I'm locked out of my account. you really should fix this stuff. 

RUBENGONZALEZ • #32 • 2017-08-21 13:17:53

I'm having problems to access to my account. I was able to update my password bur when I access my 2FA google authenticator code it said submit failed every time. I need help to get to my account to check my orders. My email is [email protected].

 

thedawuu • #33 • 2017-08-21 13:24:20

I have the same problem no authenticator set. now the site wants a 2fa code from me that I cant possibly supply. [email protected]

JoséMarín • #34 • 2017-08-21 13:41:00

I'm having problems to access to my account. I was able to update my password bur when I access my 2FA google authenticator SMS code no recived . I need help to get to my account to check my orders  My email is [email protected]

cibermax • #35 • 2017-08-21 13:42:30

I have the same problem no authenticator set. now the site wants a 2fa code from me that I cant possibly supply. [email protected] + [email protected]

ondra.vlasek • #36 • 2017-08-21 13:48:28

I never had Google Auth and now I'm locked out of my account. you really should fix this stuff. 

I have the same issue.

dreikus • #37 • 2017-08-21 14:04:07

 

Please reset my Google Auth please. 

 Authenticator Google is not correct.My emai : [email protected]

lyudmilagenbitskaya • #38 • 2017-08-21 14:16:50

Прошу сбросить мой способ авторизации через Google.Аутендификация Google не является правильным. Мой емаил 

 
elbonye • #39 • 2017-08-21 14:40:05

Hi,

I was unable to complete the Google Auth update process, I do not receive the SMS code.
Please correct the reason why I do not receive SMS.
email: [email protected]

finlof • #40 • 2017-08-21 14:41:56

I also do not have google auth.  please reset my google auth - [email protected]

HoangNguyenQuocPhong • #41 • 2017-08-21 14:46:42

Hi bitmain team

i really sad about this happen.... why i didn't use google authentic but now your website ask me to anwer google authentic ????? please fix this problem as soon as possible..

I never had Google Auth and now I'm locked out of my account. you really should fix this stuff. 

buy the way my email is [email protected].and my telephone number is +84942383039 please send me an email to fix this problem because on 13 to 20 Sept i have an order ship to me.... reply me soon

thanks and best regards

RyoCusnova • #42 • 2017-08-21 15:02:23

I still can not access to my account too and waiting for Hashnest Team fix this problem about 2 days ago..................

gregg • #43 • 2017-08-21 15:21:42

WOW This is crazy, I guess from the comments a lot of people going through same isse. I'm not posting my email but I also have a ticket I submited. I'm sure when they fix this issue it will be all done at once. Hope this gets fixed ASAP

cibermax • #44 • 2017-08-21 15:37:36

Please create resset google account by phone number

waldoalvarez00_yahoo.com • #45 • 2017-08-21 16:13:51

Lots of problem with google authenticator, says it failed. I have enabled 2fa with aunthenticator with good code. You did something  wrong on your side. Cause I am locked out of my account as well.

russiandivxclub • #46 • 2017-08-21 16:45:05

I am locked out, have no idea what is happening. I emailed my photo + ID + email that need removal. Does anyone know how long it takes for them to remove google auth ? I have PAID order I need to submit proof of payment. Does anyone knows other ways to submit proof of payment without going to account ?

 

Thank you

heksbilisim • #47 • 2017-08-21 16:48:59

Note that only users who place orders are open to those who do not have closed orders.

 

I think this problem is a huge danger

v-garik • #48 • 2017-08-21 17:12:19

I have the same problem no authenticator set. now the site wants a 2fa code from me that I cant possibly supply. My email is [email protected]

russiandivxclub • #49 • 2017-08-21 17:33:51

On top of that I do have my 10 emergency 8 digits code listed on my google page and even they don't work. I don't understand this Authanticator. You Scan QR code. Then you get a number. If you remove app and reinstall it .... what do you do ?

 

In my case I had phone update over the weekend and original authenticator app is gone so I reinstalled it. At least my emergency google godes should work or some sort of SMS verification or something. IT's asking for code from my authanticator that I no longer have. I really don't understand why you guys had to reset whole thing. Regardless I emailed my id and everything and created a ticket: 126630

 

I already paid over 16k for 10 units and 10 psu via wire I need to subimt documents for payment proof cause if I don't in 2 days it will be canceled where my money will go ?

 

 

 

josefhonc • #50 • 2017-08-21 17:56:32

I'm having problems to access to my account. I was able to update my password bur when I access my 2FA google authenticator code it said submit failed every time. I need help to get to my account to check my orders. My email is [email protected]

 

Shaun • #51 • 2017-08-21 18:41:27

Here is a possible work-around for those who cannot get in because of 2FA!

 

https://enforum.bitmain.com/bbs/topics/4806

 

Also, You all need to stop posting your email addresses here... Your giving a possible attacker one part of your login which he can now guess passwords with...

clayton • #52 • 2017-08-21 21:35:23

I'm having problems to access to my account. I was able to update my password bur when I access my 2FA google authenticator code it said submit failed every time. I need help to get to my account to check my orders. My email is [email protected]

Mashuri • #53 • 2017-08-21 22:10:25

I'm having problems to access to my account. I was able to update my password but when I access my 2FA google authenticator SMS code never recived . I need help to get to my account to check my orders  My email is [email protected]

ryan.c.rawls • #54 • 2017-08-21 22:21:56

@Trissea‍  needs to come in here and acknowledge these problems and what exactly they are going to do about it.   As soon as possible!

IGROKI • #55 • 2017-08-21 23:27:31

Hello,I do not have Google Auth  ,  What is the solution?

Trissea Official • #56 • 2017-08-21 23:42:43

Hello,I do not have Google Auth  ,  What is the solution?

If you do not enable google auth, the site will ask you to enable it.

If you enabled the google auth, but you lost the authenticator, please follow the case 3.

Trissea Official • #57 • 2017-08-21 23:43:49

I'm having problems to access to my account. I was able to update my password but when I access my 2FA google authenticator SMS code never recived . I need help to get to my account to check my orders  My email is [email protected]

Please provide the phone number to [email protected] for checking the sms sending problem.

doskinthemix • #58 • 2017-08-21 23:57:31

Hi, i send email with the pics but not yet disable 2FA, another solution? 

 

doskinthemix

sahawat • #59 • 2017-08-22 00:16:36

I'm having problems to access to my account. I was able to update my password but when I access my 2FA google authenticator SMS code " Verify Failed " . I need help to get to my account to check my orders My email is [email protected]

I have sent a photo with ID card.

 

gerardo76 • #60 • 2017-08-22 00:43:03

Hello,I do not have Google Auth  ,  What is the solution?

If you do not enable google auth, the site will ask you to enable it.

If you enabled the google auth, but you lost the authenticator, please follow the case 3.

I never used Google Authenticator, when I try to login to my account, only ask to "Unbundling"

 

 


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