Almost 3 weeks and still waiting for payment conformation Order ID:0012017090503795

Discussion • Discussion • MTrading • Posted 2017-09-24 05:53:30 • Reply by whiterockdan_hotmail.com at 2017-09-27 08:31:14 • Read 768 times

Hi all.. Almost 3 weeks since i wire transfered to Bitmain and im still waiting for payment conformation. I have opened tickets with support, I have given all information asked for in the automated ticket response ie. Order Id, Bank account name, Senders Name, amount transfered and wire transfer bank receipt, only to wait another 1-2 weeks for another automated reply asking for the same information i have already provided. I have spoken to my bank and they said the wire transfer into Bitmain's bank account was successful. I dont know what to do if no one from Bitmain reads your replys to your tickets so they can approve your payment. Is there anyone else that waited longer than 2 weeks for there payment to be approved? My order is meant to be shipping out November, but i can't see that happening if my payment doesn't get confimed. What happens to my money??


Received a total of 7 Replies
eavp_hot.ee • #1 • 2017-09-26 08:49:14

You're in the wrong place. There is no Bitmain support here in this forum.

ghattas989 • #2 • 2017-09-26 09:21:28

We all have the same problem the Order has never confirmed and now my order is expired. I paid, no confirmation, no answer from the support, and the order shows as expired order. 

 

If there is no support here then why do they have such community here? 

alex • #3 • 2017-09-26 12:01:09

I live in Shenzhen and can visit their office. Write to me if you can't solve problem.

[email protected]

+86-13823781453 (Mobile and Wechat)

Alex

MTrading • #4 • 2017-09-27 05:25:06

You're in the wrong place. There is no Bitmain support here in this forum.

ya bro. i already contact with the support.. but only automate reply.. the issue still the same. the request also same. befaore this i only use btc with them. because of the big amount i need to use wire tranfer.. so i hope this issue will solve it.

 

MTrading • #5 • 2017-09-27 05:25:50

We all have the same problem the Order has never confirmed and now my order is expired. I paid, no confirmation, no answer from the support, and the order shows as expired order. 

 

If there is no support here then why do they have such community here? 

how u problem bro already solve or still show expired.

 

MTrading • #6 • 2017-09-27 05:26:41

I live in Shenzhen and can visit their office. Write to me if you can't solve problem.

[email protected]

+86-13823781453 (Mobile and Wechat)

Alex

i glad to hear that bro.. do u can help us to solve it?

 

whiterockdan_hotmail.com • #7 • 2017-09-27 08:31:14

Im still waiting 3 weeks to have my order confirmed I sent one wire transfer to pay for 2 orders and only one got confirmed.

 

Crossing my fingers


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